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Support Center

The answers to your questions

We offer a wide selection of products and we are aware that you may have questions about the operation of our website. Consult our FAQ and contact us if you cannot find the answers to your questions.

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I would like an animal that is not offered in your store, is this possible?

Of course 😊 !  Contact me via chat (at the bottom right of the site or by email at and we will study your project together.

I would like a fabric that is not offered in your store, can I ask you for customization with this fabric?

Of course 😊 ! Contact me via chat (bottom right of the site or by email at and I will let you know if I can supply this fabric.

How long does it take to receive my order?

The production time is indicated at the top of the “home” page of the site. This lead time varies depending on the order book. Once manufactured, your order is sent and the delivery time varies between 3 and 5 days depending on the service provider.

I would like to receive my blanket quickly, is this possible?

If your order is urgent, please do not hesitate to contact mevia chat (at the bottom right of the site or by email to to see together if it is possible for you to receive your order within the desired time frame.

I would like to personalize my cuddly toy with a first name, is this possible?

Of course 😊! Simply select the color of the flocking or embroidery in the “first name personalization” tab when you are on the page of the chosen comforter.

What are the accepted means of payment ?

We accept payment by credit/debit cards.

What is your return policy ?

In accordance with article L.121-20 of the Consumer Code, for all distance selling operations, the buyer has a period of seven days from the delivery of his order to return the product to the seller for exchange or refund, without penalty except for the cost of return.

Exception for all personalized items, no return can be made. (All cuddly toys personalized with first name). We therefore thank you for being attentive to the spelling of the first names that you communicate to us.

Any defect concerning the delivery (missing or broken product, damaged package) must imperatively be notified the same day of receipt to LPCA Créations Customer Service by e-mail at the following

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